DELIVERY LEAD TIME AND COSTS

Standard Delivery: Free Shipping for all U.S orders. The estimated delivery time will be approximately 3-5 business days from the time of order. Engraving may take an addition 1-3 days. Signature is required on jewelry over 1.00 carat center diamond.

For International: The estimated delivery time will be approximately 1-4 weeks.

 

ORDER TRACKING

Once we ship your order, a tracking number will be sent to your email for you to track your order.

 

RETURN AND EXCHANGE POLICY

30-Day Money Back Guarantee: You may return your jewelry to the Timeless Fate LLC distribution center within 30 days following delivery, for exchange or for refund to your credit card or PayPal account. 

You may return or exchange your Timeless Fate jewelry in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Timeless Fate will not accept any return if the jewelry shows signs of wear, has been used, or has been altered from its original condition in any way.

When returning items containing a 1.00 ct center diamond or larger, Timeless Fate LLC may require additional time to verify the diamond, in which case a refund will be approved upon positive verification and as long as the item is not damaged or changed in any way (i.e. resized or reset). This process may require two to five business days.

Should you wish to make a return or exchange, please access our "Return Portal" under footer and proceed. Once your return is requested, a Timeless Fate Ambassador will email you a pre-paid return label.

Please send back your return or exchange via the provided pre-paid return label. 

Engraved creations can be returned to Timeless Fate for exchange or refund.

 

REFUND

Once your return is received and inspected by our specialist, refunds are issued back to the original form of payment used to purchase the item. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account. 

 

CONTACT US

jewelry@timelessfate.com